PEP helps fight costs in Australian government department

Australia’s increasing overseas involvement in various theatres of activity around the world is putting pressure on people within the department.


Client issues:

Australia’s increasing overseas involvement in various theatres of activity around the world is putting pressure on people within the Department to:

  • Deliver under tight deadlines and respond to ongoing change processes
  • Ensure that they continue to meet their ongoing workloads with no decrease in quality or timeliness
  • Respond to the inevitable pressures on staff as their work increases, or the focus of their work shifts, driven by external forces
  • Accommodate the continuing reality of staffing and administrative cost restrictions.

Any development activities that were to be undertaken by the department’s staff must:

  • address practical issues in the workplace
  • give a demonstrated return on investment
  • have a lasting effect
  • contribute to overall effectiveness.

PEP’s response:

Over the last five years PEP has been delivered through many areas of the department to approximately 900 people in over 100 separate programs.


PEP‘s multi-session, “at the workstation”, coaching-based methodology instils productivity practices for participants to get more important things done. PEP helps organisations achieve greater productivity, and immense time and cost savings.

“Getting more important things done”:

Participants report spending between one and three more hours per day on important, high impact activities. The average across the department is 1.4 hours per day spent on activities that have a greater impact on team and departmental goals. Participants gained this time through efficiencies in handling email and paperwork.

Salary benefits

If only 25% of the 900 people who have participated in PEP programs over the past 5 years change the way they work, that represents 78,750 hours saved. At a notional salary of $55,000 per annum per person, this equates to over $2.2 million saved each year.

Information handling savings

After PEP, participants report better than 40% (4 hours/week) improvement in handling paper and emails. For 900 people this represents 172,800 hours per annum, which, if only 25% is used as the basis for calculation, equates to total savings of over $1.2 million per annum ongoing.

What our clients say

"Compared with other training programs PEP is very practical and very applicable. PEP has definitely led to increased productivity - less time repeatedly shuffling paper. The "do it now" principle gets things actioned or progressed quickly. I am pleased to say, PEP is the most practical program I have ever done - immediately applicable!"

Jan Mottram, General Manager - Human Resources, BellSouth

"The system is so successful that I now find it hard to work without having completed a plan."

Judy Nicholl, Training and Development Manager, AFFCO New Zealand

"The Personal Efficiency Program (PEP) offered me a way out of the mess I was getting into. I've been to time management courses before but PEP's "at your desk" follow up was the clincher. It is by far the best program I've been involved with because it was simple, direct and immediately showed results."

Sharon Sherry, Executive Assistant, AMP

Read more testimonials

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