Email Mess Reduces Personal Productivity And Effectiveness


Published by Kathryn Anda, PEPworldwide on 29 May, 2013

Overwhelmed by the number of emails you receive each day? Read this case study.

Current Situation

We were hired to conduct a one-on-one Executive PEP® Program for the senior regional leader of a professional services organisation in a major US city.  This leader was very intelligent, professionally competent and respected by both his staff and clients.

Before our first visit we emailed our PRE PEP® questionnaire to learn more about the way this executive worked.  The PRE PEP® questionnaire included such issues as what did he do well, what did he wish he could do better, what actions he wanted to stop doing,  how he worked with his executive assistant and how he spent his time.

Reviewing his answers on the PRE PEP® questionnaire was the first order of business as we began his first day of PEP®.

It became immediately evident that this person was overwhelmed by the number of emails he received each day. Like most people he had figured out how to work Notes over the years, but his organisation never offered any structured formal training.  He had over 82,000 messages in his inbox and he “could not find a damned thing”. 

A quick check of his use of the various modes of Notes such as Calendar, Email, Contacts and   To Dos indicated a very low level of competency or proactive usage.

We made a decision that we had to address this email crisis area before any other issue in order to help this person improve his personal productivity and effectiveness.

See us next week, same place, same time for the solution.

Read more about PEP's services to Improve Electronic Efficiency in the Workplace

electronic efficiency, email management, work stress, personal productivity at work, personal effectiveness at work


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